Inbound

Total inbound

8.2%

412

Conversion rate

2.1%

38.4%

Closure rate

1.3%

64.7%

Pipeline value

14.5%

₹6.4L

Aarav SharmaCL-2811

+91 98201 47823·Mumbai·Apr 29, 11:32 AM·3:14

0:00/3:14

AI analysis

Auto-generated

Intent

Root canal · molar #36

Sentiment

positive

Conversion score

88/ 100

Outcome

Booked

Summary

Returning patient called with sharp molar pain on the lower-left. After ruling out a simple filling, he agreed to come in tomorrow afternoon for a root canal consultation. Insurance pre-auth flagged for tomorrow morning.

Recommended next action

Send pre-procedure care PDF over WhatsApp before 5 PM
Request insurance pre-auth from Star Health by 9 AM
Block 3:00–4:00 PM with Dr. Iyer on Apr 30

returninginsurancehigh-intent

Transcript8 turns · 3:14

0:00Reception

Flow Dental, this is Riya. How can I help?

0:04Aarav

Hi, this is Aarav Sharma. I have really bad pain on the lower left when I bite — started two days ago.

0:14Reception

Sorry to hear that, Aarav. Is the pain constant, or only when you eat?

0:22Aarav

Sharp when I bite. And cold water makes it worse. I think it's the same tooth Dr. Iyer treated last year.

0:36Reception

Got it — likely tooth thirty-six. With those symptoms it usually needs a root canal. Can you come tomorrow at 3 PM?

0:52Aarav

Three works. Will my insurance cover it? It's Star Health.

1:00Reception

We'll send the pre-auth tonight. Bring your card and a recent X-ray if you have one.

1:14Aarav

Perfect. See you tomorrow at three.